Novello B & B

Booking Terms

FULL TERMS AND CONDITIONS

Thank you for booking with the Novello B & B! Please find below the terms and conditions for the property.

Did you know that when you book with an online agent the price you pay will include a minimum of 15% commission!
For future reference it’s always best to book direct with properties to get the best rates.


Reservation Charges

If you book with us and your card declines your booking with us will not be secure and it could be lost if someone else books the same room before you give us new card details. If you have had a booking cancelled by us for Card Declining and not supplying NEW CARD DETAILS then we are sorry but you will not be able to book with us again. This also applies if we have any problems with you after you book with us.
We do also charge a £10.00 admin fee for each declined card.
We reserve the right at any time to cancel your booking with us if we feel your behaviour over the phone, by text or email to us is threatening in any way what so ever. This includes threatening to leave a bad review.
Full payment will be taken on booking for any Group Bookings of 6 people or more if we allow the booking.. This is even if you book as a single booking and we find out you are part of a group.
We reserve the right to change prices without notice. The price you pay is that of the price at the time of your booking even if our prices go up or down.
We do charge additional booking fees of 0.35p
50% of the total reservation fee will be taken straight away or if your reservation is within 60 days of booking full payment will be taken on booking. If you have selected the non-refundable rate online then you are unable to modify this booking, any cancellations will be charged in full. We reserve the right to take full payment at any time as well.
We do not accept American Express

Reception

Reception is only open between 08.00 and 20.00
You are given a key on arrival at the Novello B & B so please use it as the front doors do not get answered past 20.00 and after this time we cannot accept check ins.
If for any reason you use the door bell or reception bell after 20.00 we reserve the right to charge you a surcharge of £50.00 as we do not have a night porter.

Baggage Storage

Baggage storage is charged at £4.00 per room and is left at the owner’s risk. We the Novello do not accept any responsibility for its safe keeping. Storage is not always available. We do not allow anyone to store baggage in other people’s rooms. This is only available to suit our times and must be agreed before your stay.

Security bonds

As per our terms and conditions available to read before you book, you will be charged a £50 security deposit bond, per room. This is to be paid upon check in and can be paid cash or card. If you have booked the studio flat;then the security bond will be £100. Different terms apply to bookings of 6 people or more, regardless of how many rooms you have booked.

Card Details Held


You will be asked for your card details on booking as we are unable to allocate you a room without these. You card details will be held by us until you depart. These will be used if you remove or damage anything in the Novello , or if you break any of the other terms and conditions.You consent by booking with us that we reserve the right to charge your card accordingly.


Booking amendments and alterations


You can change you booking once from the original date of stay. This must be done 60 days before your stay or full payment will be taken for you original stay. On changing your stay date full payment will be taken if not already taken.
We do not offer any refunds and your amended stay must be within 60 days of the original stay.If you have moved from one season to another additional fees will apply.
There is a £10.00 fee for every room that is amended from the original booking and is payable even if you do not move dates after asking to do so.
Full payment will be taken if reservation is cancelled within 60 days of the stay and we do not offer refunds .


Damages and Consent


You are responsible for any damage you or any of your party do during your stay and you consent by booking with us that we reserve the right to charge your card accordingly for any damages or incidents .



Bad Behaviour and disturbance


We operate a ZERO tolerance on bad behaviour and disturbance. Anyone found to be disturbing others or behaving badly will be asked to leave with no refund. We and our staff have the right to work in a safe environment.
Quiet time here at the Novello B & B is between 10 PM and 7.30 AM
Please respect others sleeping during this time. If you are found to be disturbing others you will be asked to leave the property with No Refund
You will also be charged the £300.00 security bond(group bookings of 6 or more) on any trouble or if we get complaints or bad reviews about your behaviour even after you have left.
Misuse of the door/reception bells and the lift alarm after 8 pm will incur a surcharge of £50.00 per bell.

Group Bookings

Bookings which are more than 6 people will be at the discretion of the property, we reserve the right to cancel your booking.
All group bookings that we do allow will be charged a £300.00 security bond. This will be held until departure and returned once all rooms booked have been checked for damage and smoking, if any damage, door bell ringing after 8 pm or evidence of smoking then the deposit will not be returned. Any bad behaviour or foul language will also result in you losing your Security bond, if the damage is more than £300 you will be required to pay the rest. This applies if you book one room and we find out you are part of a group booking before your stay or even on arrival. This includes threatening/black mailing to leave us a bad review due to your antics.
Any costs incurred by us from Booking.com to relocate you due to your behaviour in any way will be taken from the card details we hold.
We reserve the right to turn any booking away from the Novello B & B if we find you are part of a group and have not informed us of this. You will also not get a refund.


No Smoking


The Novello has a total no smoking policy in the building. That includes smoking out the windows in the bedrooms. Anyone found to be in breach of this policy will be asked to leave and also reported to the appropriate authorities as it is illegal. An instant £150.00 surcharge will be charged to your card or you personally if any sign of smoking is found in your room during or after your stay and you will be asked to leave, with no refund. This also applies if we have reason to believe you have illegal substances within the B & B.


Lounge /TV area


We do not have a Bar at the Novello, but we have a TV room/communal lounge which is open until 8pm.We politely ask guests to refrain from eating food in the bedrooms.



Unauthorised Guests


We do not allow anyone else in your rooms who are not our guests here at the Novello, this includes any room and the studio flat. Anyone being seen or caught having unauthorised guests will be charged £100.00 per person. You could also be asked to leave instantly with no refund.


Check in times

Check in is between 2 pm and 8 pm only
A charge of £5.00 per person is payable for early check in. Early check in is not always available and must be prearranged with the managers of the Novello B & B. Only the persons paying early check in are allowed to use the room they are booked in. NO ONE ELSE can use the room for any purpose.




Lost keys are charged at £25.00 per set and will be charged to you automatically if lost

All security Bonds and Pre authorisation can take up to 14 days to be refunded


We reserve the right to amend these at any time:

Cards Accepted