Novello B & B

Booking Terms

FULL TERMS AND CONDITIONS

Thank you for booking with the Novello B andB! Please find below the terms and conditions for the property.



Guest info:



WE DO NOT HAVE A LIFT AT THE NOVELLO .



Guest with disabilities will need to be able to use the stairs at all times.



Rooms 1 to 8 first floor

Rooms 9 to 16 second floor

Rooms 17 to 23 Third floor



All our bookings are none refundable. We advise that you take out travel insurance.



Reservation Charges:



If you book with usand your card declines your booking with us will not be secure and it could be lost if someone else books the same room before you give us new card details. If you have had a booking cancelled by us for Card Declining and not supplying NEW CARD DETAILS then we are sorry but you will not be able to book with us again. This also applies if we have any problems with you after you book with us.



We reserve the right at any time to cancel your booking with us if it is a direct booking and if we feel your behaviour over the phone, by text or email to us is threatening in any way what so ever. This includes threatening to leave a bad review.

Full payment will be taken on booking for any Group Bookings of 5people or more if we allow the booking.. This is even if you book as a single booking and we find out you are part of a group.

We reserve the right to change prices without notice. The price you pay is that of the price at the time of your booking even if our prices go up or down.

We do charge additional booking fees of£3.00

50% of reservation fee will be taken on Booking and the remainder payable 60 days before arrival but

100% of the total reservation fee will be taken when your reservation is within 60 days of arrival date. If you have selected the non-refundable rate online then any cancellations will be charged in full. We reserve the right to take full payment at any time if we feel fit to do so.

We do not accept American Express



Reception:



Reception is only open between 2 pm and 8 pm

We do not accept late check inns after 8 pm unless pre arranged and agreed with the property,If you use this service then surcharges from£5.00 per person will apply.

If for any reason you use the door bell or reception bell after 8 pm we reserve the right to charge you a surcharge of

£50.00 as we do not have a night porter.



Baggage Storage:



Baggage storage is charged at £4.00 per room and is left at the owners risk. We the Novello do not accept any responsibility for its safe keeping. Storage is not always available. We do not allow anyone to store baggage in other peoples rooms. This is only available to suit our times and must be agreed before your stay.



Security bonds:



As per our terms and conditions available to read before you book, you will be charged a £50 security deposit bond, per room. This is to be paid upon check in and must be paid by card, Different terms apply to bookings of 5 people or more, regardless of how many rooms you have booked. Also the full group booking conditions apply to single bookings.

This will be withheld if you breach any of our terms and condition and also more fees can be added to it.



Card Details Held





You will be asked for your card details on booking as we are unable to allocate you a room without these. You card details will be held by us until you depart. These will be used if you remove or damage anything in the Novello , or if you break any of the other terms and conditions.You consent by booking with us that we reserve the right to charge your card accordingly.



Breakfast :



We servea full English Breakfastcooked to order. You help yourselves toCereal Tea/coffee and toast ect

There is a £2.00 surcharge for vegan /Gluten Free and Dairy Free Breakfasts



Booking amendments and alterations:





You can change your booking once from the original date of stay. This must be done 60 days before your stay or full payment will be taken for you original stay. On changing your stay date full payment will be taken if not already taken.

We do not offer any refunds and your amended stay must be within 60 days of the original stay.If you have moved from one season to another additional fees will apply.There is also a £20.00 admin fee for all amendments.



Full payment will be taken if reservation is cancelled within 60 days of the stay and we do not offer refunds .

Please be aware that there is a add min fee of £10.00 for declined payments. Please make sure you have money available when you make a booking





Damages and Consent:





You are responsible for any damage you or any of your party do during your stay and you consent by booking with us that we reserve the right to charge your card accordingly for any damages or incidents .







Bad Behaviour and disturbance:





We operate a ZERO tolerance on bad behaviour and disturbance. Anyone found to be disturbing others or behaving badly will be asked to leave with no refund. We and our staff have the right to work in a safe environment.

Breaching this will result in you loosing your Security Deposit and being charged any other charges due.

Quiet time here at the Novello B & B is between 10 PM and 7.30 AM

Please respect others sleeping during this time. If you are found to be disturbing others you will be asked to leave the property with No Refund



Misuse of the door/reception bells after 8 pm will incur a surcharge of £50.00 per bell.



Group Bookings:



Bookings which are more than 5 people will be at the discretion of the property, we reserve the right to cancel your booking.

We do accept group bookings for Stag/Hen or same sex . If we accept your group booking there is a £50 per roomsecurity bond. This will be held until departure and returned once all rooms booked have been checked for damage and smoking, if any damage, door bell ringing after 8 pm or evidence of smoking then the deposit will not be returned. Any bad behaviour or foul language will also result in you losing your Security bond, if the damage is more than £50 per room you will be required to pay the rest. This applies if you book one room and we find out you are part of a group booking before your stay or even on arrival. This includes threatening/black mailing to leave us a bad review due to your antics.







No Smoking:





The Novello has a total no smoking policy in the building. That includes smoking out the windows in the bedrooms. Anyone found to be in breach of this policy will be asked to leave and also reported to the appropriate authorities as it is illegal. An instant £150.00 surcharge will be charged to your card or you personally if any sign of smoking is found in your room during or after your stay and you will be asked to leave, with no refund. This also applies if we have reason to believe you have illegal substances within the B & B.





Lounge /TV area:





We do not have a Bar at the Novello, but we have a TV room/communal lounge which is open until 8 pm.





Unauthorised Guests:





We do not allow anyone else in your rooms who are not our guests here at the Novello, this includes any room. Anyone being seen or caught having unauthorised guests will be charged£100.00 per person. You could also be asked to leave instantly with no refund.





Check in times:



Check in is between 2 pm and 8 pm only

A charge of £5.00 per person is payable for early check in. Early check in is not always available and must be prearranged with the managers of the Novello B & B. Only the persons paying early check in are allowed to use the room they are booked in. NO ONE ELSE can use the room for any purpose.









Lost keys are charged at £25.00 per set and will be charged to you automatically if lost



All security Bonds and Pre authorisation can take up to 14 days to be refunded



Parking:



We do not have any parking at the Novello.

There is free parking outsideifyou have a Blue Disabled badge and Payable car parks near by on Hornby Road and Reads Avenue.The main Council Car park is near The Novello next to Coral Island and the Coach Station.



" Force Majeure"

Events beyond our control

Any event that forces us to close or too not allow guest to stay will not be covered by ourselves

We will try and offer a alternative date as all our reservations are None Refundable.

This new date must be within 3 months of the original date and will incur amendment fees and seasonal price difference fees







We reserve the right to amend these at any time:

Cards Accepted